A custom Webex Contact Center Agent Desktop widget that lets agents manually select ("cherry pick") queued voice calls instead of receiving them via automatic round-robin distribution. Ideal for teams that route VIP callers, language-matched calls, or scheduled callbacks to specific agents.

How it works:

• A WxCC Flow HTTP Request node sends caller metadata (ANI, DNIS, InteractionId) to a lightweight Node.js/Express server on each new inbound call
• The server caches call data and pushes real-time updates to the Agent Desktop widget via Socket.io
• Agents view a live list of queued callers with ANI/DNIS context and click to claim a call using the WxCC Tasks Assignment API

Key requirements:

• Webex Contact Center org with admin access
• Service Queue and Multimedia Profile updated via API to enable manuallyAssignable
• Public HTTPS server to receive webhook callbacks from the WxCC Flow
• Node.js ≥ 21.5 or Docker

What's included:

• Node.js server (Express + Socket.io) for call caching and real-time push
• Frontend widget source (@wxcc-desktop/sdk) with webpack build pipeline
• Importable WxCC Flow (GenericCherryPickerFlow.json)
• Agent Desktop layout JSON (cherryPickerWidget.json)
• Docker support for containerized deployment

Preview listing

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