iCall Suite call analytics integrates seamlessly with Webex Calling to monitor customer interactions and staff performance, delivering actionable insight that improves business productivity and maximises customer experience.

• Empower individuals with dashboards, reports and wallboards.

• Identify business trends, highlight issues and share findings with the right people at the right time, to drive productivity.

• Share business performance dashboards, team wallboards and trend reports to keep on target and focussed on success.

• Differentiate your business from competition by exceeding customer expectations, meeting customer SLAs and maximising customer experience.

• Use wallboards and KPI-led dashboards to manage customer-facing teams and improve performance usingh historical trend analysis and reporting.

• Monitor interactions and gain visibility of customer call journeys to understand customer experience.

• Customise and manipulate data ready to share critical insights across the business.

• Easy to provision and deploy, and accessible on any browser when needed.

• Provide the right access to the right people and meet compliance obligations for GDPR. Available via flexible monthly subscription, pay for the features you need. No 3rd party app required – just a Webex Calling account and an iCall Suite subscription. Read more at https://www.icallsuite.com/subscribe-now

To get started, visit https://www.icallsuite.com/webex-calling and we will help you set up, or alternatively email cisco@tollring.com.