Build and deploy a custom Webex Contact Center Agent Desktop header widget that shows agents a live scrolling ticker of queue stats — contacts waiting and longest wait time — for all queues they are eligible to handle. The widget embeds into the Agent Desktop advancedHeader via a desktop layout JSON snippet and polls the WxCC Contact Service Queue and Search APIs every 30 seconds, with authentication handled automatically by the Agent Desktop runtime.
Preview listing
This App Hub entry was published from an open pull request. Review the change.
Support
Third-Party Tool
—
Estimated Implementation Time
1-2 hours
Categories
Build and deploy a custom Webex Contact Center Agent Desktop header widget that shows agents a live scrolling ticker of queue stats — contacts waiting and longest wait time — for all queues they are eligible to handle. The widget embeds into the Agent Desktop advancedHeader via a desktop layout JSON snippet and polls the WxCC Contact Service Queue and Search APIs every 30 seconds, with authentication handled automatically by the Agent Desktop runtime.
Preview listing
This App Hub entry was published from an open pull request. Review the change.
