Webex Contact Center — Call recording download (webhook sample) (Contact Center)

Webex Contact Center — Call recording download (webhook sample)

Playbook by Webex for Developers

Webex Contact Center — Call recording download (webhook sample)

WxCC webhook sample: OAuth, Captures API, and saving contact-center call recordings to disk

WxCC webhook sample: OAuth, Captures API, and saving contact-center call recordings to disk
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Playbook by Webex for Developers

Use this Playbook to go from zero to a working Webex Contact Center (WxCC) recording download flow in an afternoon. You run a small Node.js app that receives capture:available webhooks, uses a one-time browser OAuth sign-in so the server can call the Captures API, and saves each recording to a local folder—ideal for learning how WxCC events, tokens, and media retrieval fit together.

Try it in a dev tenant or sandbox: register an integration, point a secure tunnel at your webhook URL, trigger a test interaction, and watch files appear under recordings/. The steps are numbered end-to-end so you can experiment, extend the handler, or reuse the pattern for compliance archives, QA, or downstream analytics.

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Third-Party Tool

Estimated Implementation Time

2-4 hours

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Use this Playbook to go from zero to a working Webex Contact Center (WxCC) recording download flow in an afternoon. You run a small Node.js app that receives capture:available webhooks, uses a one-time browser OAuth sign-in so the server can call the Captures API, and saves each recording to a local folder—ideal for learning how WxCC events, tokens, and media retrieval fit together.

Try it in a dev tenant or sandbox: register an integration, point a secure tunnel at your webhook URL, trigger a test interaction, and watch files appear under recordings/. The steps are numbered end-to-end so you can experiment, extend the handler, or reuse the pattern for compliance archives, QA, or downstream analytics.