Webex Contact Center — Call recording download (webhook sample)
Use this Playbook to go from zero to a working Webex Contact Center (WxCC) recording
download flow in an afternoon. You run a small Node.js app that receives
capture:available webhooks, uses a one-time browser OAuth sign-in so the server can
call the Captures API, and saves each recording to a local folder—ideal for learning
how WxCC events, tokens, and media retrieval fit together.
Try it in a dev tenant or sandbox: register an integration, point a secure tunnel at
your webhook URL, trigger a test interaction, and watch files appear under
recordings/. The steps are numbered end-to-end so you can experiment, extend the
handler, or reuse the pattern for compliance archives, QA, or downstream analytics.
Support
Third-Party Tool
—
Estimated Implementation Time
2-4 hours
Categories
Use this Playbook to go from zero to a working Webex Contact Center (WxCC) recording
download flow in an afternoon. You run a small Node.js app that receives
capture:available webhooks, uses a one-time browser OAuth sign-in so the server can
call the Captures API, and saves each recording to a local folder—ideal for learning
how WxCC events, tokens, and media retrieval fit together.
Try it in a dev tenant or sandbox: register an integration, point a secure tunnel at
your webhook URL, trigger a test interaction, and watch files appear under
recordings/. The steps are numbered end-to-end so you can experiment, extend the
handler, or reuse the pattern for compliance archives, QA, or downstream analytics.