Deploy a scripted AI agent for inbound package tracking calls on Webex Contact Center. The agent collects the package number via intent/slot interaction; the flow fetches live tracking status from an external API and returns it to the agent via a State Event. Callers are routed to intent-specific queues, and interaction outcomes are logged for custom Analyzer reporting.

What you get:

• Importable WxCC Flow Designer JSON (Virtual Agent V2 + Webex AI Agent Studio)
• Flow-controlled fulfillment: HTTP request → State Event → agent response
• Intent-based queue routing via Case activity
• CustomAIAgentInteractionOutcome variable for custom Analyzer reports
• Step-by-step deployment guide from AI Agent Studio setup through live call testing

What you need:

• Webex Contact Center org with Webex AI Agent Studio enabled
• Scripted AI Agent configured with the Track Package intent (importable template)
• Two queues and an Entry Point configured in Control Hub
• CustomAIAgentInteractionOutcome global variable created in Control Hub
• Cisco Cloud TTS enabled (or a static audio file for error messages)

Preview listing

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