Deploy a Webex AI Agent Studio scripted agent that handles the full doctor's appointment lifecycle — checking availability, booking, looking up, and cancelling appointments — over inbound voice calls on Webex Contact Center. No runtime code required: everything runs inside a single importable Flow Designer JSON.

The flow uses a multi-event fulfillment pattern: the AI agent raises one of four custom exit events after collecting the caller's details; a Case activity routes to the matching HTTP POST, gets the result, and returns it to the agent via a State Event — all within a single Virtual Agent V2 activity loop.

What you get:

• Importable WxCC Flow Designer JSON — one flow covers all 4 appointment operations
• Multi-event routing: Case activity branches on StateEventName to the correct HTTP call
• 4 demo API endpoints: check_availability, create_appointment, lookup_appointment, cancel_appointment
• Cisco Cloud TTS error message with automatic fallback to escalation queue
• Single escalation queue handling ESCALATE signals and all HTTP error paths
• Step-by-step deployment guide: AI Agent Studio → Control Hub → Flow import → live call test

What you need:

• Webex Contact Center org with Webex AI Agent Studio enabled
• Scripted AI Agent using the "Doctor's appointment" importable template in AI Agent Studio
• One escalation queue and an Entry Point configured in Control Hub
• Cisco Cloud TTS enabled, or a static audio file for system error messages
• Appointment management APIs (a Cisco demo API is included for testing)

Preview listing

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