Deploy a no-code autonomous AI agent for inbound package tracking calls on Webex Contact Center. Callers ask natural-language questions; the AI agent looks up shipment status using a fulfillment action and answers follow-up questions from a knowledge base. On customer request or system error, the flow automatically escalates to a human agent queue.

What you get:

• Importable WxCC Flow Designer JSON (Virtual Agent V2 + Webex AI Agent Studio)
• Step-by-step deployment guide from AI Agent Studio setup through live call testing
• Mermaid architecture diagram and org-specific configuration reference

What you need:

• Webex Contact Center org with Webex AI Agent Studio enabled
• Autonomous AI Agent configured with a package-tracking fulfillment action and knowledge base
• Entry Point, Queue, and Team configured in Control Hub
• Cisco Cloud TTS enabled (or a custom static audio file for the error message)

Preview listing

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