Agent Accelerator is a uniquely-integrated, unified agent desktop interface that empowers agents with a single pane of glass view by unifying information from multiple disparate systems including core-industry apps, backend systems, databases, CRMs, and more. The integrations fuel new efficiency among agents and enable faster resolution of queries without spending time on unnecessary screen toggling. Furthermore, having effortless access to complete customer information helps drive personalization and higher customer satisfaction.

Use cases:

• Know the customer info and their entire journey before answering the call to offer a personalized experience
• Speed up agent onboarding and reduce training costs for improved agent efficiency
• Automate customer identification and authentication supported by advance screen pop

With Novelvox, empower agents with unified workspace for Webex and deliver superior customer service. 

To get started, simply Book a Demo with us. To use NovelVox Agent Accelerator, you will need a Webex Contact Center License and an Novelvox account.  For more information on pricing and subscription options, please reach out to us at marketing@novelvox.com