A Python-based gRPC gateway that connects Webex Contact Center (WxCC) to Google Dialogflow CX virtual agents using the BYOVA (Bring Your Own Virtual Agent) protocol. Enables AI-powered voice self-service without replacing existing contact center infrastructure.

How it works:

• WxCC routes inbound calls to a BYOVA-configured entry point
• The gateway receives voice streams via gRPC (ListVirtualAgents, ProcessCallerInput)
• Audio is forwarded to Dialogflow CX for intent detection and response generation
• AI agent responses are streamed back to the caller in real time

Key requirements:

• Webex Contact Center org with BYOVA feature enabled
• Google Cloud project with Dialogflow CX agent configured
• Python 3.8+ runtime with gRPC toolchain installed
• Publicly reachable server (port 50051 gRPC, 8080 monitoring dashboard)

What's included:

• Python gRPC gateway server (modular connector architecture)
• Google Dialogflow CX connector (OAuth 2.0 and ADC authentication)
• AWS Lex v2 connector (alternative virtual agent provider)
• Real-time web monitoring dashboard (session and connection tracking)
• Importable WxCC Flow (BYOVA_Gateway_Flow.json)
• Config templates for Dialogflow CX and AWS Lex

Preview listing

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