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Webex Contact Center + Autonomous AI Agent Flow (Package Tracking) (Contact Center)

Webex Contact Center + Autonomous AI Agent Flow (Package Tracking)

Playbook by Webex for Developers

Webex Contact Center + Autonomous AI Agent Flow (Package Tracking)

WxCC Flow Designer template: autonomous AI for package tracking, TTS, queue escalation
WxCC Flow Designer template: autonomous AI for package tracking, TTS, queue escalation
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Playbook by Webex for Developers

Flow Designer JSON templates for an inbound voice flow that uses Virtual Agent V2 with an autonomous AI agent for package tracking, with human queue escalation and disconnect handling.

Support
Third-Party Tool

Webex AI Agent Studio

Estimated Implementation Time

4-8 hours

Categories
Contact Center
Customer Support

Flow Designer JSON templates for an inbound voice flow that uses Virtual Agent V2 with an autonomous AI agent for package tracking, with human queue escalation and disconnect handling.

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