Thrive for Webex Contact Center embeds well-being directly into the contact center workflow to help break the cycle of cumulative stress. Our solution leverages real-time insights from Webex’s AI-based burnout tool to detect moments of peak stress and automatically send a Thrive Reset – science-backed, 60-second clips of calming visuals, audio, and breathing prompts – to an agent when they need it most.

Thrive’s library consists of hundreds of 60-second Resets with the latest stress-relief and breathing techniques to help agents recharge and bring themselves back to center before their next customer interaction. Within the first 60 days, one financial services customer that used Webex’s AI-based burnout analysis coupled with timely Thrive Reset breaks saw a 4x improvement in time spent handling customer inquiries and improved customer satisfaction scores.

Please contact our sales team at webex@thriveglobal.com for a demo, pricing, or to learn more. Webex Contact Center license is required.